Get in Touch

Have questions about Clipify? Need help with your account? We're here to help you create amazing clips.

Email Support

General inquiries

hello@clipify.com

Technical support

support@clipify.com

Business inquiries

business@clipify.com

Response Time
Support tickets< 24 hours
General inquiries< 48 hours
Business inquiries< 24 hours
Other Ways to Reach Us
Phone support for Pro+ users
Live chat (coming soon)
Remote-first company
Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

Frequently Asked Questions

Quick answers to common questions about Clipify

How long does processing take?

Most videos are processed within 6 minutes. Processing time depends on video length and current queue size. Pro users get priority processing.

What video formats are supported?

We support MP4, MOV, AVI, and most common video formats. You can also process YouTube and Twitch URLs directly.

Can I edit the generated clips?

Yes! You can edit titles, captions, and trim clips. Pro users get access to advanced editing features and custom branding.

Is there a refund policy?

We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, contact us for a full refund.

How secure is my content?

Your content is encrypted and securely processed. We automatically delete original files after 90 days and never use your content for training.

Do you offer enterprise plans?

Yes! We offer custom enterprise solutions with higher quotas, dedicated support, and custom integrations. Contact our sales team.

Still Have Questions?

Our support team is here to help you succeed with Clipify